Refund policy

Returns 
Returns are accepted 14 days after receipt of your order. After this time we cannot offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. We do not accept returns on:
- Perishable items
- Earrings
- Some health and personal care items, such as toiletries, bath products, lip balms, soaps and hand creams.

Please do not send your purchase back to the manufacturer. 

Sale items 
Sale items are non-refundable.

How to return your items
To return your product please contact us on orders@derbyshiregiftcentre.co.uk with your order number and items you wish to return.

You should mail your return to:
Derbyshire Gift Centre, Calver Bridge, Hope Valley, S32 3XA, United Kingdom 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please ensure that you retain your proof of postage in the event that your return gets lost in transit. 

Refund Information
Once your return is received and inspected we will send you an email to notify you that we have received your returned item. As long as your item is unused and in original packaging (tags must not be removed) then your refund will be processed and you will be refunded the purchase amount to your original method of payment within 5 working days.

Please note that we cannot offer you a refund if an item does not arrive by a specified date. Unless the item is deemed lost by the courier, refunds will only be processed if the item(s) in question meets the requirements listed above.